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Terms of Service

Last Updated on September 26, 2025
These Terms of Service (“Terms”) apply when you use the websites, online booking systems, and digital services of Dr. Songabau Practice. By accessing our site, scheduling an appointment, or interacting with our online tools, you agree to be bound by these Terms. They outline your rights and responsibilities as a patient or visitor, including permitted use, privacy, limitations of liability, and intellectual property. Please review them carefully before using our Services to ensure a safe and respectful experience.

1. Introduction

These Terms of Service form a legal agreement between you and Dr. Songabau’s Practice. Their purpose is to:

  • Ensure that patients and visitors understand how to use our website and services responsibly.
  • Clarify what we provide and what we do not provide through our online platforms.
  • Promote transparency, trust, and compliance with South African laws and healthcare regulations.

By using our website or booking an appointment online, you confirm that you have read, understood, and agreed to these Terms. If you do not accept these Terms, please refrain from using our website and services.

2. Scope of Services

Our website and online services are designed to support your healthcare journey by offering:

  • General information about gynecology, obstetrics, women’s health, and related medical topics.
  • Online appointment booking and contact forms.
  • Educational articles and insights to promote awareness of reproductive and maternal health.
  • Access to practice contact information, directions, and clinic updates.

Important: The information on our website is provided for educational and informational purposes only. It is not intended to replace a consultation with a qualified healthcare professional. Always seek direct medical advice from your doctor or a licensed medical professional for diagnosis and treatment of any health concerns.

3. Medical Disclaimer

  • The website may contain articles, resources, or general health advice. This information should not be interpreted as a medical diagnosis, prescription, or treatment plan.
  • Do not disregard or delay seeking professional medical advice because of something you have read on our site.
  • In the case of urgent or emergency conditions, please call emergency medical services immediately or visit your nearest hospital.

Your health and safety remain our highest priority.

4. Eligibility & Patient Responsibility

Our website and services are intended for:

  • Adults who are seeking gynecological or obstetric care.
  • Parents or guardians who may book appointments on behalf of minors.

Patient responsibilities include:

  • Providing accurate, complete, and up-to-date personal and medical information when booking an appointment or contacting us.
  • Ensuring that any information submitted online is truthful and does not misrepresent your identity.
  • Respecting our practice’s staff, policies, and procedures when engaging with us.

5. Appointments & Cancellations

Patients may schedule appointments via our website, by phone, or in person at our clinic. Once confirmed, you will receive details of your appointment, including date, time, and location.

Cancellations & Rescheduling:

  • If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
  • Late arrivals may result in reduced consultation time or rescheduling at the doctor’s discretion.
  • Failure to attend a booked appointment without prior notice (“no-shows”) may result in limitations on future bookings or applicable cancellation fees.

6. Intellectual Property

All content available on our website, including but not limited to:

  • Text, medical articles, graphics, images, videos, branding, and logos, is the property of Dr. Songabau’s Practice unless otherwise stated.

You may not copy, reproduce, distribute, or modify any content from our website without our prior written consent. Limited use is permitted for personal, non-commercial purposes only.

7. Privacy and Data Protection

We take your privacy seriously. All personal data collected through contact forms, appointment requests, or online services is handled in accordance with the Dr. Songabau website’s Privacy Policy.

  • What information we collect (such as contact details, appointment information, and correspondence).
  • How we use and store that information.
  • Your rights under applicable South African privacy and data protection laws.

By using our website or services, you consent to our collection, use, and storage of your information as described in our Privacy Policy.

8. Use of Cookies

Our website uses cookies and similar tracking technologies to:

  • Improve website functionality.
  • Enhance user experience.
  • Monitor site usage for analytics and performance improvements.

For more information, please review our Cookies Policy, which explains how cookies are used and how you can manage your preferences.

9. Third-Party Links

Our website may include links to third-party websites, services, or resources. These are provided for your convenience only.

  • We do not control or endorse external websites.
  • We are not responsible for their content, privacy practices, or services.

Visiting third-party websites is at your own risk, and you should review their terms and policies before using them.

10. Limitation of Liability

While we make every effort to provide accurate, reliable, and secure services, we cannot guarantee that:

  • Our website will always be error-free, uninterrupted, or free of technical issues.
  • All content is completely free of inaccuracies, though we strive for accuracy.

To the fullest extent permitted by law:

  • Dr. Songabau’s Practice shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or reliance on its content.
  • For urgent medical needs, always seek immediate care from hospitals or emergency services.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of South Africa. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts of South Africa.

In the event of any dispute related to the use of this website or its contents, the matter shall be brought before the competent courts in Pretoria, unless otherwise specified by national law.

12. Amendments to Terms

We may revise or update these Terms from time to time. Any changes will be published on our website with an updated effective date. Continued use of our website and services after changes are posted constitutes acceptance of the revised Terms.

12. Contact Information

If you have questions about these Terms of Service or any of our policies, please contact us:

Dr. Songabau’s Practice